Shipping Policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your shopping experience is smooth, so we’ve put together this shipping policy to give you all the information you need about our shipping processes.

1. Processing Time

  • Orders are processed within 1-3 business days after receiving payment confirmation. Processing times may vary depending on product availability and order volume.

  • Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

  • Once your order is processed and shipped, delivery times may vary depending on your location.

  • Domestic orders typically take 3-7 business days to arrive.

  • International orders can take 7-21 business days, depending on the destination country and customs clearance.

3. Shipping Rates

  • Free Standard Shipping

4. International Shipping

  • We currently ship to the United States. If your country is not listed, please contact us to inquire about shipping availability.

  • Please note that international customers may be subject to import duties, taxes, and fees imposed by their country’s customs office. These charges are the responsibility of the customer.

5. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number and link to track your order.

  • Please note that it may take up to 24-48 hours for tracking information to be updated in the system.

6. Address Accuracy

  • It is the customer’s responsibility to provide the correct shipping address during checkout.

  • We are not responsible for lost, delayed, or undelivered packages due to incorrect or incomplete address information.

7. Shipping Delays

  • While we strive to ensure that all orders are delivered in a timely manner, please note that shipping delays can occasionally occur due to factors beyond our control (e.g., weather, customs, or carrier delays). If there are any significant delays, we will notify you as soon as possible.

8. Lost or Damaged Packages

  • If your order is lost or damaged during shipping, please contact us within 7 days of the expected delivery date.

  • We will work with you and the carrier to resolve the issue. If necessary, we may offer a refund or replacement based on the investigation.

9. Customer Service

  • If you have any questions or concerns about your order, shipping status, or anything else, please reach out to our customer support team at support@tread2infinity.net. We’re here to help!